Refund policy

Returns, Refunds, Cancellations and Exchanges

Thank you for shopping with Is Beautiful. We want to make sure you have a smooth experience with every order. Please read the following policy carefully to understand our return, refund, cancellation and exchange process.

Step 1: Raise a Return or Replacement Request

If you have received a wrong, damaged, expired or incomplete product, please raise a return or replacement request within the applicable time period mentioned below.

  • Wrong or expired product: Raise a request within 48 hours from the date of delivery.

  • Damaged or missing product: Raise a request within 48 hours from the date of delivery.

  • Incorrect product received: Please contact us with your order details and photographs of the product received.

  • Missing product: Please report the missing item within 48 hours of delivery.

To raise a request, contact us at:

Email: isbeautifulindia1@gmail.com
Phone: +91 8488825950

Please include your order number, registered contact details and clear photographs/videos of the product and packaging wherever applicable.

Step 2: Request Review

Once your request has been received, our team will review the claim within 2-3 working days.

We may request additional photographs, videos or other information to verify the issue.

Step 3: Return Pickup

If your return or replacement request is approved, we will arrange a pickup through our courier partner.

The product must be available in its original packaging with labels, seals and other original components intact.

Step 4: Self-Shipping

If reverse pickup is not available at your location, you may be required to self-ship the product through a reliable courier partner.

If the return is approved by our team, we will reimburse the applicable courier charges, subject to verification and reasonable limits.

Step 5: Quality Check and Resolution

Once the product reaches our warehouse, it will be inspected by our quality control team.

After successful verification:

  • A replacement will be processed, subject to product availability.

  • If the replacement product is unavailable, we may provide store credit or another suitable resolution.

  • Any refund approved under this policy will be processed after completion of the quality check.

Under What Conditions Can I Return or Replace My Product?

A return or replacement request may be accepted in the following situations:

  • Wrong product delivered.

  • Expired product delivered.

  • Product received in damaged condition.

  • Product packaging is physically damaged or tampered with at the time of delivery.

  • Product or item missing from the order.

  • Incomplete order received.

Under What Conditions Will Return or Replacement Requests Not Be Accepted?

Return or replacement requests will not be accepted in the following situations:

  • The product has been opened or used, except where the issue itself relates to damage, wrong product or expiry and our team specifically approves the claim.

  • The product has been altered or damaged after delivery due to customer handling.

  • Original packaging, labels or seals are missing.

  • The request is raised after the applicable return window.

  • Sufficient photographs, videos or other proof are not provided when requested.

  • The claim relates to a change of mind or incorrect product selection by the customer.

  • The customer is dissatisfied with the results or performance of a cosmetic/skincare product.

  • The product has been purchased from a third-party seller or marketplace and not directly from isbeautifulindia.com.

How Are Returns and Replacements Processed?

Once a return or replacement request is approved, a pickup will be arranged through our courier partner.

The product will be brought back to our warehouse and inspected by our quality control team.

Once the product passes the quality check, the replacement or applicable refund will be processed.

Replacement is subject to product availability.

The complete return and replacement process may take approximately 7-14 business days from the date the approved product is picked up.

Can I Cancel My Order?

Orders can be cancelled before they are shipped.

To request a cancellation, please contact us as soon as possible at:

Email: isbeautifulindia1@gmail.com
Phone: +91 8488825950

Please provide your order number when contacting us.

Once an order has been shipped or dispatched, cancellation may no longer be possible.

Is Beautiful reserves the right to cancel or hold an order where necessary, including in cases where an order requires verification or where there is an issue with product availability, payment or delivery information.

How Will I Receive My Refund?

For eligible refunds, the amount will generally be credited to the original payment method used to place the order.

For Cash on Delivery orders, we may request the customer's bank account or other required payment details to process an eligible refund.

Refunds are generally processed within 7 business days after approval.

The time taken for the amount to reflect in the customer's account may vary depending on the bank or payment provider.

How Long Does a Refund Take?

For cancelled orders, eligible refunds will generally be processed within 7 business days after the cancellation is approved.

For returned products, the refund will be initiated only after:

  1. The product has been received at our warehouse.

  2. The product has successfully completed our quality check.

  3. The refund has been approved.

Please allow additional time for the amount to reflect in your bank account or original payment method.

Can I Return Part of My Order?

Yes. If a product is eligible for return or replacement under this policy, you may request a return or replacement for the specific eligible item rather than the entire order.

The request must be raised within the applicable time period from the date of delivery.

Important Note for Skincare Products

Is Beautiful products are skincare and beauty products formulated for specific skin types and concerns.

We do not accept returns, replacements or refunds solely because a customer does not like the texture, fragrance, feel or results of a product.

We also recommend checking the product description, ingredients and suitability information before placing your order.

If you experience any irritation or other unexpected reaction after using a product, discontinue use and contact us for assistance.

Contact Us

For any queries regarding returns, replacements, refunds or cancellations, please contact us at:

Candours Consumer Private Ltd.
S.No. 473, Shri Ram Industrial Estate, Tajpur Road,
Opp. Kumar Spintex, Changodar, Ahmedabad, Gujarat - 382213, India

Email: isbeautifulindia1@gmail.com
Phone: +91 8488825950

This Refund, Return, Cancellation and Exchange Policy may be updated from time to time. Customers are advised to review the policy before placing an order.